Enhanced Patient Engagement and Satisfaction using AI

A leading healthcare provider in the US who is committed to improving patient care and experience was planning to build a next-gen platform to deliver patient-centric care. Sparity helped them build an application that enables patients to schedule, reschedule, or cancel appointments conveniently and quickly through self-service and consult doctor via video/audio call.

Client: Healthcare

Services: App Development,AI

Year: 2022

Key Challenges

The client needed an application where patients can seamlessly book or cancel online appointments both (Audio/Video)
The client also wanted to support their patients on the channel of their choice – both voice and text – and transition between channels depending on their needs  
The newly developed application should be able to work on browsers as well as mobile devices

Table of Contents

Key Challenges
Technologies
Solution
Benefits

Technologies

Solution

Sparity developed an application with a virtual waiting room (VWR) for connecting the doctor and patient through video and audio modes.
Also built a chatbot which is integrated to the newly developed application.
With the help of a chatbot, patients can now access all kinds of health support including medication advice, prescription refills, test results, and tasks such as scheduling an appointment
Chatbot equipped with strong ML recommendation models was able to handle frequent queries much quicker and keep patients updated.

Benefits

Our client experienced a 20% increase in appointment attendance by sending out reminders and obtaining confirmations
Reduced waiting period of patients by providing 24/7 patient service with automated calls, messages at low operational costs
Our solution saved more than 20hrs per month of doctor’s time to efficiently use it for better patient care rather than focus on support tasks
Increased patient satisfaction with faster, easier appointment scheduling

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